Shipping & Return Policy
Shipping Orders
- All orders are processed within 1-2 business days after placement.
- Additional processing time may occur during holidays and promotional periods.
- Once orders are submitted, we cannot make changes, combine, or cancel them.
- Please note: We operate exclusively online. In-store purchases, pickups, or returns are not available.
Damages
- Damaged items must be reported within 3 days of receiving your package.
- Damaged items must be returned and postmarked within 7 days of receipt.
- Items must remain unworn, unwashed, and have original tags attached.
Returns & Exchanges
- Returns must be postmarked within 15 days of delivery.
- We offer exchange or store credit only. Refunds are not provided.
- Store credits are issued as an electronic gift card (excluding shipping costs) and will be emailed within 5 business days of processing.
Return Guidelines:
- Items must have original tags and show no signs of wear, makeup, deodorant stains, alterations, odors (including smoke), or damage.
- Shoes must be returned in their original box. Do not place shipping labels directly on the shoe box.
- Customers are responsible for return shipping costs, which are non-refundable.
Final Sale & Non-Returnable Items:
- All sale items discounted by 30% or more are final sale. The following items cannot be returned or exchanged:
- Personal items (bras, socks, swimwear)
- Jewelry
How to Submit a Return:
Complete the "Returns" form included with your package.
Ship your return to:
Cowgirl Society & Co.
139 Concord St
Unit 4
Stanfield, North Carolina, US 28163
If an exchange is requested, we’ll fulfill it if inventory is available. Otherwise, a store credit will be issued.
Additional Information:
Exchange delivery times may vary based on location.
For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or untraceable returns.
Need Help?
We’re here for you! Contact us anytime at contact@cowgirlsociety.com.