Equestrian Collar Necklace

Shipping Orders

• All orders are processed within 1-2 business days after placement.
• Additional processing time may occur during holidays and promotional periods.
• Once orders are submitted, we cannot make changes, combine, or cancel them.
• Please note: We operate exclusively online. In-store purchases, pickups, or returns are not available.

For the Christmas/Holiday season, all items discounted more than 20% off are NON-REFUNDABLE and considered FINAL SALE. No returns, exchanges, or store credit will be issued for items purchased at a discount greater than 20%.

Damages

• Damaged items must be reported within 3 days of receiving your package.
• Damaged items must be returned and postmarked within 7 days of receipt.
• Items must remain unworn, unwashed, and have original tags attached.

Returns & Exchanges

• Returns must be postmarked within 15 days of delivery.
• We offer exchange or store credit only. Refunds are not provided.
• Store credits are issued as an electronic gift card (excluding shipping costs) and will be emailed within 5 business days of processing.

Return Guidelines:

• Items must have original tags and show no signs of wear, makeup, deodorant stains, alterations, odors (including smoke), or damage.
• Shoes must be returned in their original box. Do not place shipping labels directly on the shoe box.
• Customers are responsible for return shipping costs, which are non-refundable.

Final Sale & Non-Returnable Items:

• All sale items discounted by 30% or more are final sale. The following items cannot be returned or exchanged:
• Personal items (bras, socks, swimwear)
• Jewelry

How to Submit a Return:

Complete the "Returns" form included with your package.

Ship your return to:

Cowgirl Society & Co.

139 Concord St

Unit 4

Stanfield, North Carolina, US 28163

If an exchange is requested, we’ll fulfill it if inventory is available. Otherwise, a store credit will be issued.

Additional Information:

Exchange delivery times may vary based on location.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or untraceable returns.

Need Help?

We’re here for you! Contact us anytime at contact@cowgirlsociety.com.